Tag: frequently asked questions

  • SECURING YOUR SUCCESS: BUSINESS INSURANCE FAQS UNLOCKED

    SECURING YOUR SUCCESS: BUSINESS INSURANCE FAQS UNLOCKED

    Understanding How Business Insurance Works

    Running a business comes with its fair share of risks and having the right insurance is essential to protect your business when the unexpected happens. Whether it’s a flood, a fire or something entirely out of the blue, having cover means you’re not left picking up the pieces on your own. Business insurance can be tricky, but with dotsure.co.za, it doesn’t have to be. We’ve answered the top business insurance FAQS so you can confidently protect what matters.

     

    What is the Purpose of Business Insurance?

    It’s all about protecting your business from considerable, unexpected costs. If something goes wrong, your insurance can help cover the bills so that you and your business can keep going without a substantial financial hit.

     

    What Does General Business Insurance Cover?

    General business insurance typically covers your business against perils such as theft, fire, rain, and floods. Our business insurance allows you to choose from up to 20 cover sections to tailor your policy to your specific needs.

    • Buildings Combined: Cover for physical damage to your business building.
    • Office Contents: Protection for office equipment and furniture.
    • Business Interruption: Compensation for loss of income due to unforeseen disruptions caused by an insured peril.

    We also offer specialised cover for industries such as veterinary services, churches, and hospitality businesses.

     

    What Insurance is Most Important for a Business?

    That depends on your business type, but most need:

    • Cover for Building and contents as well as plant and tools
    • Public liability insurance in case someone gets hurt or takes legal action against you
    • Cover for business vehicles such as bakkies or vans
    • Business interruption insurance
    • Electronic equipment cover to protect your computers

     

    What Type of Business Insurance Do I Need?

    That depends on your business. We’ll look at:

    • What kind of work you do
    • How many people you employ
    • What assets or equipment you want to cover
    • The area in which you operate your business

    Pro tip: Our team is ready to chat and help you build a tailored insurance package that is relevant to your business and makes financial sense.

     

    What is Covered Under the Fire Section?

    Our fire section provides coverage for damage caused by:

    • Fire or lightning
    • Earthquake or explosions
    • Storms, wind, water, or hail
    • Impact damage (from trees, vehicles, satellite dishes, etc.).

    A full breakdown of the cover and conditions can be found in the policy wording.

     

    Does Business Insurance Cover Company Cars?

    Yes, if you choose commercial vehicle cover. Your business cars, bakkies and delivery vans can be covered for:

    • Accidents
    • Theft and hijacking
    • Windscreen for replacement or repairs
    • Hail damage, which is a genuine concern in some areas of our country
    • Third-party liability (damage to someone else’s property)

    Bonus: Our business vehicle policies are issued with an Open Driver clause. This means that anyone with your permission and a valid South African driver’s licence may drive the vehicle.

     

    What is SASRIA Cover?

    SASRIA (South African Special Risks Insurance Association) is included in your policy at an additional premium and provides cover for damage to your property caused by:

    • Riots, strikes, or public disorder
    • Civil commotion
    • Acts with political, social, or economic aims

     

    What is Business Interruption Insurance?

    If a fire or severe storm, for example, forces you to shut down your business temporarily, business interruption cover helps you stay afloat. Cover is based on your gross profit which includes:

    • Rent
    • Staff salaries
    • Lost profit
    • Moving to a temporary space.

     

    How Much Does Business Insurance Cost in South Africa?

    The cost depends on your insurance needs. Our trained staff will ensure that you get the best premium that works for your business and your budget.

     

    What Should I Do to Keep My Business Insurance Expenditure Low?

    Here are a few smart ways to save:

    • Bundle different cover options under one policy
    • Look after your property as if you do not have any insurance cover
    • Install security systems such as alarms or cameras
    • Avoid frequent, small claims
    • Opt for a higher excess and budget for it.

     

    What is Risk Analysis?

    Risk analysis helps us identify what could go wrong in your business so that we can:

    • Recommend the right cover
    • Set a fair premium
    • Spot potential gaps or risks and make sure you’re adequately protected

     

    Final Thoughts: Get the Most Out of Your Cover

    Do you still have questions? No problem! These business insurance FAQS are just the start. Every business is different, and our team is here to help you find the right cover to protect yours. Get in touch today for personalised advice or a quick, no-fuss quote with dotsure.co.za.

  • DRIVING CLARITY: GET ON TRACK WITH FREQUENTLY ASKED QUESTIONS

    DRIVING CLARITY: GET ON TRACK WITH FREQUENTLY ASKED QUESTIONS

     

    Answering Your Car Insurance Questions

    Whether you’re a first-time buyer or an experienced driver, car insurance can be tricky. But fear not, we’re about to accelerate your knowledge from zero to expert!

     

    What Does Car Insurance Cover?

    Depending on the policy type, car insurance covers the damages or total loss of your vehicle. This includes accidents, theft, hijacking, fire, third-party liability, and non-standard accessories.

     

    How Do I Choose a Car Insurance Policy?

    Our car insurance allows you to customise your cover to suit your needs. You can exclude certain options (such as hail cover, weekend driving, night-time driving, etc.) to lower your premium. This flexibility allows you to tailor your policy based on your driving habits and only to pay for the cover you need.

    RELATED: Save on your car insurance.

     

    How Can I Get Car Insurance?

    To qualify for car insurance, you’ll need to meet the following criteria:

    • Have a valid South African driver’s licence (no learner’s licences).
    • Be at least 20 years old, but no older than 80.
    • Your car must be under 20 years old.
    • The car’s Gross Vehicle Mass (GVM) must be under 3 500 kg.
    • The vehicle cannot be used for courier services, driving schools, or security services.

     

    How Do I Log a Claim?

    The best way to submit a claim is through the Manage Portal. Once you’re logged in, head to the “Overview” page, find the product you’d like to claim for, and click “Submit Claim.” Make sure to have the following information handy:

    • Policy number; ID number; image of vehicle license.
    • Date, time, and cause of the incident.
    • SAPS report (must be obtained within 24 hours of the incident).

     

    Why Do I Have Multiple Debits?

    If you notice multiple debits, it’s probably due to value-added products you’ve chosen to add to your car insurance policy. These products carry separate premiums and are debited individually each month.

     

    Do I Need to Fit a Smartbox Device if I Have My Own Tracker?

    Yes, if you opt for our comprehensive car insurance policy. The Smartbox offers more than just tracking. It provides insights into your driving behaviour, which allows us to tailor your premium and coverage to your specific driving habits.

     

    Get the Most Out of Your Cover

    If you have any other questions, please call us on 0861 368 7873 or send an email to u2us@dotsure.co.za. We’d love to assist you, and we welcome any feedback from our family members!

  • WARRANTY KNOW-HOW: YOUR MOST COMMON QUESTIONS ANSWERED

    WARRANTY KNOW-HOW: YOUR MOST COMMON QUESTIONS ANSWERED

     

    Understanding How an Extended Car Warranty Works

    When it comes to keeping your car in top shape, unexpected breakdowns can be a real headache. That’s where an extended car warranty steps in, providing a safety net for costly repairs. Below, we answer the most common questions about extended car warranties to help you make an informed decision.

     

    What is an Extended Car Warranty?

    An extended car warranty covers the repair or replacement costs of specific mechanical and electrical components after your manufacturer’s warranty has expired. At dotsure.co.za, our plans cover key components most likely to fail, ensuring you’re not left with a hefty repair bill. We offer flexible options tailored to your needs and budget, covering cars up to 15 years old and with up to 300 000 km on the clock.

     

    What is an RMI-Approved Service Centre, Mechanic, or Workshop?

    RMI stands for the Retail Motor Industry Organisation, a body that accredits service centres and mechanics in South Africa. Choosing an RMI-approved service provider ensures that your car is in the hands of trusted professionals who adhere to industry standards and fair pricing.

     

    Does This Cover My Annual Services?

    An extended car warranty primarily covers unexpected mechanical failures and electrical issues, as it is not a service plan. However, some of our plans have an optional service extension, which entails an additional premium, where we can contribute a specified amount to your annual service.

     

    How Much Do Car Parts Cost?

    Mechanical and electrical parts vary in price depending on the make and model of your car. Unfortunately, many of these parts can be quite expensive. With an extended car warranty, you can avoid these steep costs by ensuring that crucial components are covered, saving you from unexpected financial strain.

     

    What is Basket Cover?

    Basket cover refers to the total payout you qualify for if multiple components fail simultaneously. In other words, it’s the cap on the total amount that can be claimed for all component failures covered under your warranty plan. This feature ensures that you have clarity on the maximum financial protection provided.

     

    Get the Most Out of Your Cover

    With an extended car warranty, you can drive with peace of mind, knowing that the most critical (and expensive) parts of your vehicle are protected.

    If you have any further questions or need assistance, feel free to call us on 0861 368 7873 or send an email to u2us@dotsure.co.za.